Beginning in February of 2023 Ohio Department of Medicaid resumed normal operations. This will cause some Ohio Medicaid members to be disenrolled from the program.
If you are currently on Medicaid, please update your address with the Ohio Department of Medicaid. You can update your contact information by calling the Medicaid Consumer Hotline at 1-800-324-8680, Monday through Friday 7 a.m. – 8 p.m. You can also update your contact information by logging into your existing SelfService Portal (SSP) account and report changes by visiting https://ssp.benefits.ohio.gov After logging in, you should click the “Access My Benefits” tile, click “Report a Change to My Case” from the drop down, and follow the prompts.
You may receive a Verification Request Checklist in the mail that says your local CDJFS office needs more information in order to renew your Medicaid eligibility. You should respond right away.
There are multiple ways to renew your coverage:
In-person or by mail at your local CDJFS office. You can find contact information for your CDJFS by choosing your county from the dropdown at: https://medicaid.ohio.gov/home/update-contact-info/select-county-dropdown.
Over the phone by calling the Ohio Medicaid Consumer Hotline at 1-800-324- 8680. Agents are available Monday through Friday 7 a.m. – 8 p.m.
Online at https://ssp.benefits.ohio.gov. You’ll need to create a Self-Service Portal account a couple of months before you can complete a renewal online. Otherwise, you must submit the renewal through one of the other methods listed above. Even if you can’t complete your renewal in the Self-Service Portal, you can still use your account to report changes and upload documents.
What if you are no longer eligible for Medicaid?
We are here to help. The cost of coverage starts as low as $0.
Contact the friendly staff at Creekstone Benefits today at (740) 967-0210